poor performance

2 Topics

Unacceptably Slow Performance
For the past few days, and various times. Afternoon, evening, and late at night, our connection in the house has been fluctuating at an alarming rate. I believe we are on the preferred or premier package, one that offers 20-30mbps down. For weeks I've been seeing speeds just barely hitting around 20.50mbps download (on the days it works correctly) only for the connection to spend most of it's time at terrible speeds on other days. Example below: We had a tech come out several months back (this problem has been present off and on as far back as late 2012,) couldn't find a problem, had no idea what packet loss was, etc. It was worth mentioning Cox had been doing line maintenance in the area both before and after the problem was noticed. After their "maintenance," I started seeing it get as bad as the following: Is there anyone in the Hampton Roads area, specifically around Portsmouth (State of Virginia) experiencing issues like this? Can anyone at Cox shed some light as to what the problem might be? I've called the automated support number numerous times. I've power cycled the modem and router numerous times and checked all my lines and connections inside the house, it's nothing on my end, at least nothing I can do anything about personally to my knowledge. Any assistance would be greatly appreciated! Thank you.
Anonymous7
12 years ago Place Archives
4.4KViews
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Latency spiking and packet loss
For the past 2 weeks I've been almost unable to play any online game due to rubber banding effects caused by jitter and packet loss. Tonight is especially bad. I'm paying for 300mbps and typically receive 330mbps DL when things are running smoothly. Currently receiving a wildly fluctuating download speed on the cox speedtest. The issue appears to be the very first hop beyond my router (see attached text file for traceroute and pings to first hop) and isn't a problem most of the time. When it acts up it can last minutes to hours and is fairly unpredictable. Can I get a technician to come fix this please? I really don't want to go back to the DSL competitor in PHX but they at least maintained stable latency. https://textuploader.com/16xk6 https://ibb.co/WvVkgyj
lsjflksajlkf
5 years ago Place Internet
1KViews
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5Comments