ranging response

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No Ranging Response received - T3 time-out error
Trying to figure out if I have a potential problem with my Netgear CMD31T modem or if there is a communication problem between the modem and Cox servers. As I expected this problem is way above the heads of Tier 1 support so I thought I'd check in here. My downstream throughput is fine (60M) and I do have upstream throughput that is within parameters (5M). My problem is the modem upstream channel/sync lights show a problem. 1/2 is orange and 3/4 is out. When I get into the modem it shows sync and signal issues: Connection Startup Procedure Procedure Status Comment Acquire Downstream Channel 789000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File Complete Security Enabled BPI+ Downstream Channel 0 Lock Status Locked Modulation 256 QAM Channel ID 1 Symbol rate 5360537 Downstream Frequency 789000000 Hz Downstream Power 9.3961 dBmV SNR 37.6363 dBmV Correctables 422 Uncorrectables 694 Downstream Channel 1 Lock Status Locked Modulation 256 QAM Channel ID 2 Symbol rate 5360537 Downstream Frequency 783000000 Hz Downstream Power 9.1820 dBmV SNR 37.9359 dBmV Correctables 393 Uncorrectables 1374 Downstream Channel 2 Lock Status Locked Modulation 256 QAM Channel ID 3 Symbol rate 5360537 Downstream Frequency 795000000 Hz Downstream Power 8.6046 dBmV SNR 37.9359 dBmV Correctables 414 Uncorrectables 469 Downstream Channel 3 Lock Status Locked Modulation 256 QAM Channel ID 4 Symbol rate 5360537 Downstream Frequency 801000000 Hz Downstream Power 8.9304 dBmV SNR 38.2578 dBmV Correctables 1644 Uncorrectables 8457 Upstream Channel 0 Lock Status Locked Modulation 64QAM Channel ID 4 Symbol rate 5120 Ksym/sec Upstream Frequency 36700000 Hz Upstream Power 35.7500 dBmV Upstream Channel 1 Lock Status Not Locked Modulation Channel ID 0 Symbol rate 0 Ksym/sec Upstream Frequency 0 Hz Upstream Power 0 dBmV Upstream Channel 2 Lock Status Not Locked Modulation Channel ID 0 Symbol rate 0 Ksym/sec Upstream Frequency 0 Hz Upstream Power 0 dBmV Upstream Channel 3 Lock Status Not Locked Modulation Channel ID 0 Symbol rate 0 Ksym/sec Upstream Frequency 0 Hz Upstream Power 0 dBmV Current System Time:Tue Jan 16 14:34:19 2018 This is a recent error log Tue Jan 2 23:12:32 2018 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=e8:fc:af:ad... Wed Jan 3 23:11:16 2018 Notice (6) DHCP Renew - lease parameters tftp file-^1/C312B450/DEF/001 m... Sun Jan 7 08:49:02 2018 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=e8:fc:af:ad Sun Jan 14 11:11:16 2018 Notice (6) DHCP Renew - lease parameters tftp file-^1/C312B450/DEF/001 m... Time Not Established Warning (5) MDD message timeout;CM-MAC=e8:fc:af:ad:XX:XX;CMTS-MAC=2c:86:d... Mon Jan 15 16:26:20 2018 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=... Mon Jan 15 16:26:20 2018 Notice (6) TLV-11 - unrecognized OID;CM-MAC=e8:fc:af:ad:XX:XX a note--I've modified the modem MAC address in this log for security. I'm trying to confirm if I've got a modem in a pre fail state. If that is the case, I don't need a truck roll to my site. Advice on next steps? Thanks
HatfieldMcCoy
7 years ago Place Internet
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Frequent modem reboots; looks like bad response(s) or no response from Cox systems
Getting the following types of messages with alarming regularity. Modem typically reboots and works fine (all on it's own), but it's a hassle as it disconnects me from doing business, watching media, etc. Motorola Surfboard modem (purch. Dec. 2012). Lot's of "no response received". Time Priority Description Mon Mar 10 21:20:36 2014 Notice (6) TLV-11 - unrecognized OID Time Not Established Critical (3) DHCP FAILED - Requested Info not supported. Time Not Established Critical (3) No Ranging Response received - T3 time-out (US 1) Time Not Established Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC Time Not Established Critical (3) No Ranging Response received - T3 time-out (US 3) Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out Time Not Established Critical (3) No Ranging Response received - T3 time-out (US 2) Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out Time Not Established Critical (3) No Ranging Response received - T3 time-out (US 1) Time Not Established Notice (6) Ethernet link dormant - not currently active Mon Mar 10 21:18:01 2014 Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC Mon Mar 10 21:17:52 2014 Critical (3) No Ranging Response received - T3 time-out (US 2) Mon Mar 10 21:17:43 2014 Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC Mon Mar 10 21:17:32 2014 Critical (3) No Ranging Response received - T3 time-out (US 3) Mon Mar 10 21:17:14 2014 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out Mon Mar 10 21:17:04 2014 Critical (3) No Ranging Response received - T3 time-out (US 1) Mon Mar 10 21:16:46 2014 Notice (6) Rng Rsp Abort Status - Reinitialize MAC... Mon Mar 10 21:16:46 2014 Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC Mon Mar 10 21:08:30 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out Mon Mar 10 20:36:52 2014 Notice (6) TLV-11 - unrecognized OID Mon Mar 10 20:36:46 2014 Warning (5) ToD request sent - No Response received Mon Mar 10 20:36:44 2014 Critical (3) DHCP FAILED - Requested Info not supported. Mon Mar 10 20:36:22 2014 Critical (3) No Ranging Response received - T3 time-out (US 1) Mon Mar 10 20:36:04 2014 Notice (6) Rng Rsp Abort Status - Reinitialize MAC... Mon Mar 10 20:36:04 2014 Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC Mon Mar 10 19:50:53 2014 Notice (6) TLV-11 - unrecognized OID Mon Mar 10 19:50:52 2014 Critical (3) DHCP FAILED - Requested Info not supported. Mon Mar 10 19:50:38 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out Mon Mar 10 19:50:33 2014 Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC Mon Mar 10 19:50:07 2014 Notice (6) Rng Rsp Abort Status - Reinitialize MAC... Mon Mar 10 19:50:07 2014 Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC Mon Mar 10 19:27:01 2014 Notice (6) TLV-11 - unrecognized OID Mon Mar 10 19:27:00 2014 Critical (3) DHCP FAILED - Requested Info not supported. Mon Mar 10 19:26:47 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out Mon Mar 10 19:26:43 2014 Critical (3) No Ranging Response received - T3 time-out (US 2) Mon Mar 10 19:26:28 2014 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out Mon Mar 10 19:26:18 2014 Critical (3) No Ranging Response received - T3 time-out (US 1) Mon Mar 10 19:26:04 2014 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out Mon Mar 10 19:25:54 2014 Critical (3) No Ranging Response received - T3 time-out (US 3) Mon Mar 10 19:25:44 2014 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out Mon Mar 10 19:25:34 2014 Critical (3) No Ranging Response received - T3 time-out (US 2) Mon Mar 10 19:25:17 2014 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out Mon Mar 10 19:25:07 2014 Critical (3) No Ranging Response received - T3 time-out (US 1) Mon Mar 10 19:24:59 2014 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out Mon Mar 10 19:24:49 2014 Critical (3) No Ranging Response received - T3 time-out (US 2) Mon Mar 10 19:24:38 2014 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out Mon Mar 10 19:24:28 2014 Critical (3) No Ranging Response received - T3 time-out (US 3) Mon Mar 10 19:24:15 2014 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out Mon Mar 10 19:24:05 2014 Critical (3) No Ranging Response received - T3 time-out (US 1) Mon Mar 10 19:23:55 2014 Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC Mon Mar 10 19:23:45 2014 Critical (3) No Ranging Response received - T3 time-out (US 2) Mon Mar 10 19:23:26 2014 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out Mon Mar 10 19:23:16 2014 Critical (3) No Ranging Response received - T3 time-out (US 3) Mon Mar 10 19:23:02 2014 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out Mon Mar 10 19:22:52 2014 Critical (3) No Ranging Response received - T3 time-out (US 1) Mon Mar 10 19:22:43 2014 Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC Mon Mar 10 19:22:35 2014 Critical (3) No Ranging Response received - T3 time-out (US 2) Mon Mar 10 19:22:21 2014 Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC Mon Mar 10 19:22:13 2014 Critical (3) No Ranging Response received - T3 time-out (US 3) Mon Mar 10 19:22:04 2014 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out Mon Mar 10 19:21:54 2014 Critical (3) No Ranging Response received - T3 time-out (US 1) Mon Mar 10 19:21:34 2014 Notice (6) Rng Rsp Abort Status - Reinitialize MAC... Mon Mar 10 19:21:34 2014 Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC Mon Mar 10 19:21:18 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out Mon Mar 10 18:13:28 2014 Notice (6) TLV-11 - unrecognized OID Mon Mar 10 18:13:27 2014 Critical (3) DHCP FAILED - Requested Info not supported. Mon Mar 10 18:13:12 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out Mon Mar 10 18:13:07 2014 Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC Mon Mar 10 18:12:40 2014 Notice (6) Rng Rsp Abort Status - Reinitialize MAC... Mon Mar 10 18:12:40 2014 Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC Mon Mar 10 18:12:22 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out Mon Mar 10 18:09:14 2014 Notice (6) TLV-11 - unrecognized OID Mon Mar 10 18:09:12 2014 Critical (3) DHCP FAILED - Requested Info not supported. Mon Mar 10 18:08:57 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out Mon Mar 10 18:08:52 2014 Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC Mon Mar 10 18:08:36 2014 Notice (6) Rng Rsp Abort Status - Reinitialize MAC... Mon Mar 10 18:08:36 2014 Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC Mon Mar 10 18:08:19 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out Mon Mar 10 12:08:46 2014 Notice (6) TLV-11 - unrecognized OID Mon Mar 10 12:08:45 2014 Critical (3) DHCP FAILED - Requested Info not supported. Mon Mar 10 12:08:22 2014 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out Mon Mar 10 12:08:12 2014 Critical (3) No Ranging Response received - T3 time-out (US 2) Mon Mar 10 12:08:04 2014 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out Mon Mar 10 12:07:54 2014 Critical (3) No Ranging Response received - T3 time-out (US 1) Mon Mar 10 12:07:37 2014 Notice (6) Rng Rsp Abort Status - Reinitialize MAC... Mon Mar 10 12:07:37 2014 Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC Mon Mar 10 12:06:32 2014 Notice (6) TLV-11 - unrecognized OID Mon Mar 10 12:06:30 2014 Critical (3) DHCP FAILED - Requested Info not supported. Mon Mar 10 12:06:09 2014 Critical (3) No Ranging Response received - T3 time-out (US 1) Mon Mar 10 12:05:50 2014 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out Mon Mar 10 12:05:40 2014 Critical (3) No Ranging Response received - T3 time-out (US 3) Mon Mar 10 12:05:30 2014 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out Mon Mar 10 12:05:20 2014 Critical (3) No Ranging Response received - T3 time-out (US 2) Mon Mar 10 12:05:13 2014 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out Mon Mar 10 12:05:03 2014 Critical (3) No Ranging Response received - T3 time-out (US 1) Mon Mar 10 12:04:51 2014 Notice (6) Rng Rsp Abort Status - Reinitialize MAC... Mon Mar 10 12:04:51 2014 Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC Mon Mar 10 07:05:43 2014 Notice (6) Ethernet link dormant - not currently active Mon Mar 10 07:05:41 2014 Notice (6) Ethernet link up - ready to pass packets Mon Mar 10 06:39:41 2014 Notice (6) Ethernet link dormant - not currently active
Cory_H
11 years ago Place Archives
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