$50 Remote Service Appointment Fee
https://imgur.com/5UGOfF2 I've had three different technicians out to fix these speeds. The third tech said it was the modem I owned and charged me $50 for the visit. Today I went and got a rental modem from Cox. Still the same speeds. Customer service is now refusing to credit back the $50 even though the issue was clearly not the hardware I own. At this point I just don't want to be charged for that visit and deal with the degraded speeds. I just don't like being taken advantage of by my ISP. From what I understand, the reason I was charged is because thetech came to the "conclusion" that my modem was the issue. By using a rental modem, I have proven that is not the case. What can I do for this charge to be removed?1.2KViews0likes1Comment
Why did the technician tack the coaxial cord on the exterior of my brand new construction home instead of running it through the house or burying the cord?
The technician put a box at the exterior of my home and then ran the coaxial cord down the side of my house. He tacked the cord to the brick. Nobody else in my neighborhood has this and my home is the newest in the neighborhood. Why does cox not try to conceal the cord?1.5KViews0likes4Comments
False advertisement
I was told byEdilbert G. A customer support via chat that COX "Ultimate internet Plan" was only 150 Mbps download and 15 Mbps Upload. Is this correct? Your website advertise 300 Mbps and 30 Mbps isn't that just lying? or is your customer tech support not inform? I've been paying for top internet for 2 months and already changed out the modem 2x and my internet that was suppose to be 300 Mbps download and 30 Mbps upload have not once reach past 50 Mbps and yet I am charged over $100.00 a month for mediocre connection. I'm trying to get a technician out to take a look at my connection and I can't seem to get an exact quote, one says $75, one says $50 and another says $25.2.3KViews0likes4Comments
Upgrade to Premium FAIL
Cox will not admit the Premium Service Suks. or PSS. Are they trying to shed customers? Search "Premium Speed" and see what I mean. Resolution? They say you need a tech. So they are willing to give up customers to promulgate this charade. One poster said not worth $80 a month. They should be paying me instead of a tech for putting up with this **.2.8KViews0likes4Comments
Useless Technicians
I was having issues with my new cable box not having any picture and called to have it resolved and was not able to do so by phone. I might add that the woman assisting me was kind and very patient so that is not the issue. The issue is with the technician they sent over to our house help resolve the issue. Well he was completely useless and didn't do anything fruitful to resolve the issue. First he blamed my son that the splitter that was issue and insisted on changing it. Well he changed it and there was NO difference. Then he said it was due to faulty cable wires that ran through the house and that we needed to schedule another appointment to have them changed which would cost $30-$75... that seemed to be the only solution for him to have it resolved. Instead of taking his faulty advice to be robbed for an extra $30-$75 we went to our local cox store and had the cable boxes swapped and the problem was completely resolved. No changes in wiring, no changes in splitters, just the cable box. I've been a loyal customer for over 20 years and if this is the way they treat long time subscribers then it's best to look for other services. Hope They have him fired! Might I add that the wiring cables go through out the attic and I believe that due to the fact that he was morbidly obese that he didn't want to prance around up there to check the problem thoroughly. Instead he did the whole 'throw everything on the wall and see what sticks' method. The only thing is he forgot to try a new cable box.2.6KViews0likes1Comment
Why did the technician tack the coaxial cord on the exterior of my brand new construction home instead of running it through the house or burying the cord?
The technician put a box at the exterior of my home and then ran the coaxial cord down the side of my house. He tacked the cord to the brick. Nobody else in my neighborhood has this and my home is the newest in the neighborhood. Why does cox not try to conceal the cord?