Upload Speeds drop in the Evening.
Been having some issues as of late. in the evening the upload speeds drop considerably. to the point where my sons can not game online on their ps4. bought a new modem and new router thinking it would solve the issue. then we upgraded to the ultimate package at 300/30. sometime around 7pm every night the upload speeds drop and come back around 10pm or so. all other times speeds seem to be fine. what could it be? have had a tech out and he changed all ends on the cables and signal tests were good at that point. issue still hasn't been resolved. requency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency Startup Procedure Procedure Status Comment Acquire Downstream Channel 825000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv4 only Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 3 825000000 Hz 2.7 dBmV 38.0 dB 0 0 2 Locked QAM256 1 813000000 Hz 2.4 dBmV 37.8 dB 3 0 3 Locked QAM256 2 819000000 Hz 2.5 dBmV 37.9 dB 1 0 4 Locked QAM256 4 831000000 Hz 3.0 dBmV 38.1 dB 2 0 5 Locked QAM256 5 837000000 Hz 3.3 dBmV 38.1 dB 4 0 6 Locked QAM256 6 843000000 Hz 3.8 dBmV 38.2 dB 1 0 7 Locked QAM256 7 849000000 Hz 4.1 dBmV 38.3 dB 3 0 8 Locked QAM256 8 855000000 Hz 4.4 dBmV 38.2 dB 4 0 9 Locked QAM256 9 861000000 Hz 4.7 dBmV 38.3 dB 4 0 10 Locked QAM256 10 867000000 Hz 4.9 dBmV 38.2 dB 3 0 11 Locked QAM256 11 873000000 Hz 5.0 dBmV 38.2 dB 1 0 12 Locked QAM256 12 879000000 Hz 5.2 dBmV 38.3 dB 2 0 13 Locked QAM256 13 885000000 Hz 5.2 dBmV 38.2 dB 3 0 14 Locked QAM256 14 891000000 Hz 5.0 dBmV 38.0 dB 5 0 15 Locked QAM256 15 897000000 Hz 4.8 dBmV 37.8 dB 7 0 16 Locked QAM256 16 903000000 Hz 4.7 dBmV 37.6 dB 6 0 17 Locked QAM256 17 909000000 Hz 4.5 dBmV 38.3 dB 0 0 18 Locked QAM256 18 915000000 Hz 4.4 dBmV 38.2 dB 0 0 19 Locked QAM256 19 921000000 Hz 4.1 dBmV 37.9 dB 0 0 20 Locked QAM256 20 927000000 Hz 4.0 dBmV 37.7 dB 0 0 21 Locked QAM256 21 933000000 Hz 3.7 dBmV 37.5 dB 0 0 22 Locked QAM256 22 939000000 Hz 3.4 dBmV 37.3 dB 0 0 23 Locked QAM256 23 945000000 Hz 3.2 dBmV 37.1 dB 0 0 24 Locked QAM256 24 951000000 Hz 3.0 dBmV 37.0 dB 0 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 2 5120 Ksym/sec 23300000 Hz 42.0 dBmV 2 Locked TDMA and ATDMA 1 2560 Ksym/sec 18400000 Hz 41.5 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 29800000 Hz 44.5 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 44.0 dBmV17KViews0likes62Comments
Connection dropping randomly for only a few seconds
My connection drops just enough for me to lose my connection to online games. I just recently upgraded my modem to take advantage of the new Ultimate speeds (300/30). I am currently using an Arris TG2472. I had zero issues with disconnects until switching to this modem. I have it wired (Cat6) directly into my PC's onboard NIC (Killer E2200 on my MSi Gaming 5 motherboard). Sometimes I can go hours without disconnecting, other times it happens multiple times a minute. I've reset the modem many times. I'm unable to determine if my other devices lose connection due to the duration of disconnect being so brief and I'm not always watching them like my main PC. Attached are my modem logs (surprised the tables stayed intact ). Any ideas? DOCSIS(CM) Events Date Time Event ID Event Level Description 1/1/1970 0:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/5/2016 17:38 69010100 6 SW Download INIT - Via NMS 2/5/2016 17:43 69011100 6 SW download Successful - Via NMS 1/1/1970 0:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/6/2016 1:05 69010100 6 SW Download INIT - Via NMS 2/6/2016 1:11 69011100 6 SW download Successful - Via NMS 1/1/1970 0:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/6/2016 12:28 84000700 5 RCS Partial Service;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/6/2016 12:28 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/6/2016 12:28 84000700 5 RCS Partial Service;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/6/2016 12:28 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/7/2016 1:23 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/9/2016 0:29 84000700 5 RCS Partial Service;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/9/2016 11:46 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; PacketCable(MTA) Events Date Time Event ID Description 2/5/2016 19:44 14 Power Supply Telemetry Log - BATTERY MISSING 2/5/2016 19:44 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/5/2016 19:49 14 Power Supply Telemetry Log - BATTERY MISSING 2/5/2016 19:49 65517 ConfigFile - BadParam 2/5/2016 19:49 16 MTA TFTP: Successful 2/5/2016 19:49 26 MTA PROV: Successful! 2/5/2016 19:49 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/6/2016 1:14 65517 ConfigFile - BadParam 2/6/2016 1:14 16 MTA TFTP: Successful 2/6/2016 1:14 26 MTA PROV: Successful! 2/6/2016 1:14 14 Power Supply Telemetry Log - BATTERY MISSING 2/6/2016 1:14 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/6/2016 12:23 65517 ConfigFile - BadParam 2/6/2016 12:23 16 MTA TFTP: Successful 2/6/2016 12:23 26 MTA PROV: Successful! 2/6/2016 12:23 14 Power Supply Telemetry Log - BATTERY MISSING 2/6/2016 12:23 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/6/2016 12:36 14 Power Supply Telemetry Log - BATTERY MISSING 2/6/2016 12:36 65517 ConfigFile - BadParam 2/6/2016 12:36 16 MTA TFTP: Successful 2/6/2016 12:36 26 MTA PROV: Successful! 2/6/2016 12:36 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/10/2016 15:54 14 Power Supply Telemetry Log - BATTERY MISSING 2/10/2016 15:54 65517 ConfigFile - BadParam 2/10/2016 15:54 16 MTA TFTP: Successful 2/10/2016 15:54 26 MTA PROV: Successful! 2/10/2016 15:54 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/13/2016 14:42 14 Power Supply Telemetry Log - BATTERY MISSING 2/13/2016 14:42 65517 ConfigFile - BadParam 2/13/2016 14:42 16 MTA TFTP: Successful 2/13/2016 14:42 26 MTA PROV: Successful! 2/13/2016 14:43 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS RF Parameters Downstream DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables Downstream 1 27 825.00 MHz 4.60 dBmV 40.37 dB 256QAM 472746965 0 0 Downstream 2 25 813.00 MHz 4.10 dBmV 38.98 dB 256QAM 394639008 0 0 Downstream 3 26 819.00 MHz 4.30 dBmV 38.61 dB 256QAM 381472696 0 0 Downstream 4 28 831.00 MHz 4.40 dBmV 38.61 dB 256QAM 355151897 0 0 Downstream 5 29 837.00 MHz 4.60 dBmV 38.98 dB 256QAM 391339916 13 0 Downstream 6 30 843.00 MHz 4.30 dBmV 38.61 dB 256QAM 375055153 16 0 Downstream 7 31 849.00 MHz 4.30 dBmV 38.98 dB 256QAM 372863170 21 0 Downstream 8 32 855.00 MHz 4.40 dBmV 38.98 dB 256QAM 356940985 0 0 Downstream 9 33 861.00 MHz 4.10 dBmV 38.98 dB 256QAM 466572772 0 0 Downstream 10 34 867.00 MHz 4.40 dBmV 38.98 dB 256QAM 447623779 0 0 Downstream 11 35 873.00 MHz 3.90 dBmV 38.98 dB 256QAM 445860913 0 0 Downstream 12 36 879.00 MHz 4.20 dBmV 38.98 dB 256QAM 437929734 0 0 Downstream 13 37 885.00 MHz 3.70 dBmV 38.61 dB 256QAM 463524073 0 0 Downstream 14 38 891.00 MHz 4.00 dBmV 38.98 dB 256QAM 446463030 3 0 Downstream 15 39 897.00 MHz 3.40 dBmV 38.61 dB 256QAM 446264020 0 0 Downstream 16 40 903.00 MHz 3.30 dBmV 38.98 dB 256QAM 439371059 0 0 Downstream 17 41 909.00 MHz 3.40 dBmV 38.61 dB 256QAM 527640271 0 0 Downstream 18 42 915.00 MHz 3.30 dBmV 37.64 dB 256QAM 511244124 0 0 Downstream 19 43 921.00 MHz 4.00 dBmV 37.36 dB 256QAM 488019332 0 0 Downstream 20 44 927.00 MHz 3.80 dBmV 36.39 dB 256QAM 478727803 0 0 Downstream 21 45 933.00 MHz 4.00 dBmV 36.61 dB 256QAM 473585925 6 0 Downstream 22 46 939.00 MHz 3.60 dBmV 36.39 dB 256QAM 478344600 0 0 Downstream 23 47 945.00 MHz 3.90 dBmV 36.61 dB 256QAM 488489109 6 0 Downstream 24 48 951.00 MHz 3.80 dBmV 36.61 dB 256QAM 480549181 0 0 Reset FEC Counters Upstream UCID Freq Power Channel Type Symbol Rate Modulation Upstream 1 3 23.30 MHz 44.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 2 4 18.40 MHz 43.25 dBmV DOCSIS2.0 (ATDMA) 2560 kSym/s 64QAM Upstream 3 2 29.80 MHz 44.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 4 1 36.30 MHz 44.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Status System Uptime: 0 d: 22 h: 29 m Computers Detected: staticCPE(2), dynamicCPE(0) CM Status: Telephony-Reg Complete Time and Date: Sun 2016-02-14 13:09:25 Interface Parameters Interface Name Provisioned State Speed (Mbps) MAC address LAN Port 1 Enabled Up 10(Half) 5C:8F:E0:59:5A:A1 LAN Port 2 Enabled Up 100(Full) 5C:8F:E0:59:5A:A1 LAN Port 3 Enabled Up 100(Full) 5C:8F:E0:59:5A:A1 LAN Port 4 Enabled Up 1000(Full) 5C:8F:E0:59:5A:A1 CABLE Enabled Up ----- 5C:8F:E0:59:5A:A2 MTA PassWithWarnings Up ----- 5C:8F:E0:59:5A:A3 CM State:Telephony-Reg Completed Docsis-Downstream Scanning Completed Docsis-Downstream Ranging Completed Docsis-Upstream Ranging Completed Docsis-DHCP Completed Docsis-TFTP Completed Docsis-Data Reg Complete Completed Telephony-DHCP Completed Telephony-TFTP Completed Telephony-Reg with Call Server Completed Telephony-Reg Complete Completed TOD State: Time of Day Retrieved BPI State: BPI Status Enabled, Authorized DHCP Attempts to obtain CM IP Address: IPv4 Attempt(s) 1 IPv6 Attempt(s) 0 Power Supply Telemetry: Battery Operation Status Battery Serial Number Battery Part Number BATTERY MISSING ----- ----- Battery Test State:Not Currently Under Battery Test Hardware Information System: ARRIS DOCSIS 3.0 / PC 1.5 Touchstone Residential Gateway HW_REV: 3 VENDOR: ARRIS Group, Inc. BOOTR: 4.2.0.39 SW_REV: 9.1.95B MODEL: TG2472G Serial Number: F8GBUL646322145 Battery Charger FW Rev: 03.30 Options: Firmware Build and Revisions Firmware Name: TS090195B_071615_24XX.GW Firmware Build Time: Thu Jul 16 08:43:50 EDT 2015 eSAFE 0 FW Revision: TS090195B_071615_ARRIS_GWSolved8.2KViews0likes10Comments
Incompatibility issues with Cisco DPC3010 and wireless routers
We upgraded to ultimate and went to purchase a Cox compatible modem. The one at the store was Cisco DPC3010. I had it installed, then, when speeds were questionable, a tech came out. He fixed it up. Now though, we both noticed a problem: I have two wireless routers--Netgear WPN824 and a Rosewill RNX-N360RT(brand new). Both of them, with less than a foot away from the PC we were testing, gave around 11-30mbps down and 1-10up. Wired connection pulled in at 129Mbps down, 41 up. These are two different wireless routers by two separate manufactures I've tested with default settings, while the tech was standing next to me. We are both clueless as to how to approach this. I have read in some rare occasions that Cisco products tend to not play well with other routers. I don't want to spend more money in this upgrade by blindly purchasing a new router or a new modem without some certainty. If anyone else has had this issue with DPC3010 not playing well with wireless routers, or have a router that works well with it giving out full speeds, please let me know. Thanks in advance.7.5KViews0likes5Comments
Low Upload speeds.
basically through exhaustive testing on multiplecomputers routers and switchs i still only receive 6-9mbps upload on testmy.net and real uploads to youtube google cloud and dropbox. My download speeds are fine, Called tier 2 support ans said its likely a issue with my sb6190 since all signal reading good and speedtest to cox and speedtest.net are fine and requested i try a new modem.5.4KViews0likes14Comments
Ultimate Internet only providing 25-35mbps...
Is anyone else having issues getting the advertised speed of 50mbps with the Ultimate plan? $109 a month seemsEXTREMELY steep for speeds that I was getting with the Premiere service. With Premiere I was almost ALWAYS clocking between 25-35mbps. It was always above the advertised speed. Now I feel like I'm getting ripped off only pulling up to 40mbps (very rarely). I have had techs out on 3separateoccasions what have all done the same work, checking connections and redoing the last guys work. They're are telling me it's going to be hard to get up to 50mbps because I have two PCs, two 360s, and one laptop. I always got between 25-35mbps with this same set up on Premiere. Our tower PCs plugged right into the modem don't get any higher. I WANT MY MBPS! I will not be paying $100 for the same service I was getting with Premiere.4.5KViews0likes4Comments
Ultimate Plan - Number of IP adresses
I was under the impression that I have up to three IP addresses available to me. I'd like to set up a separate network, but before I go buy a new router and switch, I'd like confirmation. Cox support has been unhelpful, as if they don't understand what I'm asking (maybe it is me, I don't know). Thanks all.4.4KViews0likes4CommentsHave 300mbps plan but only get 50mbps
I purchased the ultimate a while ago and have only been getting max about 50-60 mbps without anyone else on the internet. I've restarted the internet many times and tested the internet on many devices over Ethernet but not luck :/. Router: Asus rt n16 Modem: Netgear cm7003.8KViews0likes3CommentsUltimate Internet - Should get around 100-150 download, getting 17-22 download - WOW, very disappointed
Ultimate Internet should be getting around 100-150 Mbps download...Getting under 30. Very disappointed in the price that I pay and the service that Cox delivers. I ran 3 speed test through Cox Servers. This is a Cat5 into the modem. Already reset it. Super dissapointed.3.6KViews0likes6CommentsCox Internet on Ultimate using SB6141 has suffered Constantly
My modem in the past month is constantly freezing and requiring a reboot. I can access the modem by IP (192.168.100.1) and bounce it but sometimes 10mins or a few hours go by and the problem happens again. Below is from my logs and configuration Model Name: SB6141 Vendor Name: Motorola Firmware Name: SB_KOMODO-1.0.6.12-SCM00-NOSH Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3 Hardware Version: 7.0 Serial Number: 374781311820974709020022 Firmware Build Time: Mar 12 2013 17:48:19 Apr 06 2014 21:11:02 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; Apr 06 2014 21:11:02 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:31 5-Warning D04.1 ToD request sent - No Response received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:22 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:14 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;3.2KViews0likes4Comments
Low Upload speeds.
basically through exhaustive testing on multiplecomputers routers and switchs i still only receive 6-9mbps upload on testmy.net and real uploads to youtube google cloud and dropbox. My download speeds are fine, Called tier 2 support ans said its likely a issue with my sb6190 since all signal reading good and speedtest to cox and speedtest.net are fine and requested i try a new modem.Ultimate Internet - Should get around 100-150 download, getting 17-22 download - WOW, very disappointed
Ultimate Internet should be getting around 100-150 Mbps download...Getting under 30. Very disappointed in the price that I pay and the service that Cox delivers. I ran 3 speed test through Cox Servers. This is a Cat5 into the modem. Already reset it. Super dissapointed.
