Upload speeds not as advertised; unable to stream to Twitch.tv - Ultimate Internet Package
I am a Twitch Affiliate in the Las Vegas area who has been actively trying to increase the quality of my stream, but am held back by my poor upload speeds. Been a customer for years now, and over the last year I have had issues with my upload speed. I currently have the Ultimate Package (300down/30up), and my actual upload speed (when tested on ANY other website than speedtest.net, the only speed test that cox recognizes) is often below 5mbps, making it nearly impossible to stream at 720p 60fps (quality standard). I've had multiple visits from techs, supervisors, and level 2 support that have told me they don't see anything wrong with my connection and that the signals seem strong. I've actually shown them by program that I use to stream (OBS) and another program that actually tests my upload speed to the various twitch ingest servers (TwitchTest), but I've been told multiple times that my speeds are not guaranteed and Cox will only guarantee speeds within their network. In fact, I actually have had a supervisor tell me that there are over 500+ people on my "node", which are usually meant for only 200-300, but there was nothing that could be done about that. There are DOZENS of other threads that I've read like this over years of very similar situations. In some cases, some of them are actually Twitch streamers who live in Las Vegas. This issue is not new. I understand the argument that Cox can only be in control of pings and traffic that are within their network, but that really only makes sense to me when talking about download speeds, which honestly I could care less about (and don't actually matter because you will only ever receive data as fast as outside servers can send). If you think about what upload speed is, and what upload speed is for, why on earth can you argue that you can only guarantee the upload speed to Cox servers. Do you think Amazon, Valve, and Google have their servers in the Cox infrastructure? It's absurd and actually insulting to hear. Now, there was a time where when my upload speed was fine. The google speed test was reporting upload speeds of 30mbps. This tells me that it is possible for these tests to actually report correct numbers. My twitch ingest server tests would also report good readings, which allowed me to upload as much bitrate to Twitch as I needed. But then one night, about a year ago, there was an outage in my area. After everything was back up, my upload speed has never been the same. Again, since then, I've had multiple visits from techs and calls with support to try and resolve. I pretty much gave up, but last night my upload speed was actually only stable at around 1-2mbps, which is absolutely unacceptable based on what I am paying for. The router I am using is the ARRIS SB6183. I've actually contacted them as well and they advised me that my upstream channel strength might not be in the correct range, and that an attenuator might help. I actually suggested this to one of the techs that came out, and he told me it wouldn't help and refused to actually try it. it might be worth actually filing a complaint with the FCC to try and get something done about this, unless there is someone qualified that can help. Thanks -Shane
Erratic Upload Speed
I have to start by saying that we have been dealing with erratic upload speeds since 04/01/2020 and it is now 04/09/2020 and things have only gotten worse. We have the Ultimate Internet which has advertised speeds of 300 download and 30 upload. Our upload speed is great. Near 300 on every speed test I have run. Calling our upload speed erratic is putting it mildly to say the least. Before 04/01/2020 it was near 30 all the time. Now it ranges between 5 and 15. I have been on the phone, I have chatted, I have swapped modems, I have had a technician out and NOTHING HELPS! I understand internet traffic has increased due to COVID-19. Here's what I don't understand, WHY IS IT GETTING WORSE? At this point I can't even work from home anymore since my job has to due with 3D modeling and the lag time makes it pointless to even try. So I guess what I'm asking is, when will I be getting my refund? What about my lost wages? What about my lost paid time off?Speed issue, I have ultimate speed service and I 'am lucky to 100mps tech has been here.
Sun Dec 31 07:02 AM Yes 95 Mbps 32 Mbps 12 millisec 68.228.214.9 Phoenix Sat Dec 30 06:28 PM Yes 95 Mbps 32 Mbps 12 millisec 68.228.214.9 Phoenix Sat Dec 30 12:45 PM Yes 95 Mbps 32 Mbps 12 millisec 68.228.214.9 Phoenix Thu Dec 28 05:34 PM Yes 95 Mbps 32 Mbps 11 millisec 68.228.214.9 Phoenix Thu Dec 28 12:02 PM Yes 95 Mbps 32 Mbps 12 millisec 68.228.214.9 Phoenix Thu Dec 28 11:37 AM Yes 95 Mbps 32 Mbps 11 millisec 68.228.214.9 Phoenix Thu Dec 28 11:14 AM Yes 95 Mbps 32 Mbps 12 millisec 68.228.214.9 Phoenix Thu Dec 28 12:44 AM Yes 385 Mbps 32 Mbps 11 millisec 68.228.214.9 Phoenix Sat Dec 27 04:23 PM yes 79 Mbps 12 Mbps 12 millisec 70.176.242.78 Phoenix Tue Dec 13 05:53 PM yes 186 Mbps 11 Mbps 11 millisec 70.190.214.236 Phoenix Thu Nov 27 11:50 AM yes 79 Mbps 12 Mbps 12 millisec 70.176.242.78 Phoenix Wed Nov 18 07:00 PM yes 65 Mbps 12 Mbps 13 millisec 70.176.242.43 Phoenix Mon Nov 17 01:30 PM yes 78 Mbps 12 Mbps 12 millisec 70.176.242.78 Phoenix Tue Nov 08 06:04 PM yes 170 Mbps 12 Mbps 12 millisec 70.190.214.236 Phoenix Sun Nov 06 09:17 PM yes 169 Mbps 12 Mbps 11 millisec 70.190.214.236 Phoenix Wed Nov 05 02:34 PM yes 81 Mbps 12 Mbps 12 millisec 70.176.242.78 Phoenix Fri Nov 04 06:17 PM yes 169 Mbps
Slow Ultimate internet that randomly drops out
We have the ultimate package which not only is performing slow but tends to completely drop out from time to time. Looking for 150 down and 10 up but we're getting this PING 23 ms JITTER 4 ms DOWNLOAD 7.7 Mbps UPLOAD 10.8 Mbps Modem: TP-Link TC-7620 Router: Netgear N600 I've reset the modem and router numerous times. That is about all the networking knowledge I have