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shady30's avatar
shady30
New Contributor
6 years ago

Slow Ultimate internet that randomly drops out

We have the ultimate package which not only is performing slow but tends to completely drop out from time to time.

Looking for 150 down and 10 up but we're getting this 

PING

23
ms

JITTER

4
ms

DOWNLOAD

7.7
Mbps

UPLOAD

10.8
Mbps
Modem: TP-Link TC-7620
Router: Netgear N600
I've reset the modem and router numerous times.  That is about all the networking knowledge I have
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