Me and my girl friend are having issues streaming on cox to Twitch,YouTube,Mixer and Facebook.
So my girl friend is an affiliate on twitch and for the past 6 months we have had issues streaming to twitch we have had several techs come out to the house and do every thing they could from replace the router/modem combo and completely rework the box on the side of our house and replacing all the coax lines. I after 12 days of the issue persisting went out and purchased all new LAN cables with the highest grade possible with gold plated shielding and all around 80 bucks all together. after the first month the issue still didn't disappear matter of fact its been happening every time we stream for more than 2 minutes. Okay so lets get to business and show you modem levels log files and server tests for streaming to show you what i'm dealing with. My current internet plan is the ultimate 300/30 Mbps with unlimited data. Internet plan https://imgur.com/a/spWS9mO modem signals https://imgur.com/a/QgoJgDL Now I do have a theory as to why she and I drop frames and it has to do with upload specific packet loss because when she or I are in a game the network symbol for packet loss appears for a bit as my stream struggles to stay connected, now here are some speed tests supporting this theory because when i'm streaming and take a speed test my upload is fine but I think there might be packet loss on my upstream which causes the dropped frames and unstable connection! https://imgur.com/a/2rSZVqB Okay now for the next test this is a quality test for your upload to the twitch servers mind you need a score above 80 to not drop frames or have issues I will post 3 screen shots showing the test and the max bit-rate I can use without issues aka upload speed, reminder though these are not consistent today the test may show good results and the next day it shows bad results I and today could be one of the good days. The reason I do a 30 second test is because it gives the most ideal and best of your connection. Thats the end of the tests if you can help me find out why I drop frames when I stream to YouTube or Twitch please comment the potential issue.
Las Vegas: Upload Stream Failures, Every Single Night
Cox, Fix your over-saturated nodes. Do it immediately. This is a national emergency situation, the government has asked us to stay home. My neighbors increased Netflix and FaceTime usage should not tank my internet service. Every, single, night I try to work and utilize my upload speed and it fails, every, single, night. You've already sent a tech out who "tightened a connection" and "fixed the problem", and its literally worse now then before. This is not your Tech's fault, this is a failure at the executive level. Cox, you are failing your customers in a very important time of need. Shame on you. I'll be filing my second FCC complaint in a year right now because of your refusal to provide me with the service I pay for. When my lease is up at my current residence in Las Vegas I'll be moving to another city with a responsible ISP, not because I want to, but because I cannot work and perform my job with Cox as my provider. Signed, Unfathomably disappointed customer.
Inconsistent upload speeds when broadcasting to twitch
Inconsistent upload speeds when broadcasting to twitch I have had 10 techs come out, all could not solve the problem. Speed test are fine. They always are. I am trying to stream at 6mbs but it never even averages 3mbs, will go from 10mbs to 500kbs in seconds. again before any tech comes on here and asks me to run tests... they are all fine. all 5 of my tech visits for in home and out of home techs all said my speed tests AGAIN, ALL SPEED TESTS COME BACK NORMALHorribly slow upload speeds/high packet loss after a neighborhood internet outage - Southern California
Hello, There was an internet outage in my area on tuesday. After it was resolved, I have noticed upload speeds at less than .25 Mbps and packet loss above 5%. We have never had either issue in the past. I have checked both wired and wireless devices and all have the same issue. How can we have this looked in to? We pay a lot for internet and I would like this issue fixed immediately as I rely on internet for work.
