Forum Discussion

TiredofCustomer's avatar
TiredofCustomer
New Contributor
7 years ago

Cannot get a refund!!!

I was charged twice for my wifi bill this month and cannot for the life of me get a refund from this company. I've had billing issues with this company over the course of how many years, and cannot ever get my money back! I don't want credits--I WANT MY MONEY BACK! 

How can I get this escalated to someone who will take care of this issue, rather than giving me the run-around and saying they're submitting the "request". To who? Where? Just connect me to someone who can solve the problem! It's that simple!!!

BadCustomerService
DoubleCharging
ripoff
Scam
  • MariaL's avatar
    MariaL
    Moderator
    7 years ago
    Hello,

    Cox provides the Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Billing and account questions that require the sharing of personal information aren't suited for a public forum. For further assistance, please email us at cox.help@cox.com with this post, your full name, and complete address.

    Maria L.
    Cox Support Forum Moderator