Forum Discussion

adigiand's avatar
adigiand
New Contributor
6 years ago

Homelife Activity Entries (wrong videos?, multiple dates?, out of order?)

In the Homelife app on the iPhone it seems like videos are being listed on the wrong date, across a date span or maybe out of order. I cannot tell. I don't know when it started. Version 10.7.0

Homelife Activity list
  • LisaH's avatar
    LisaH
    Moderator
    6 years ago
    Hi Adigiand. Here are a few things to check. Please make sure if you have our Technicolor 4141 gateway, band steering isn't set up. Band steering (combining the 2.4 GHz and the 5 GHz band and only using 1 network name for both) is incompatible with Cox Homelife. Once this is done, if you are still having an issue, please unplug the power to the gateway for 30 seconds and then plug it back in. Once it comes back online, please power cycle the Homelife Hub. Once the hub is showing a white solid light, please run some test videos again and let us know the outcome. Thanks, Lisa - Cox Support Forums Moderator