Forum Discussion

KKRand's avatar
KKRand
New Contributor
3 years ago

Prime Video app no longer works with Cox Contour

This only began a few days ago. Now, a show will start for a few seconds and then I get the spinning circle and then I get this error: "HDMI Connection: There's a problem with the connection to your ...
Contour 2
prime video
JonathanJ's avatar
JonathanJ
Former Moderator
3 years ago
@KKRand

Please try going into the settings on cable the box then scroll to privacy, clearing the cookies. Then reboot the cable box and see if that helps.

Jonathan J
Cox Moderator
  • KKRand's avatar
    KKRand
    New Contributor
    3 years ago

    Thanks for the advice, but unfortunately that did not help. The message I get is different, but Prime Video is still not working: "Something went wrong. Please try again later. For more help, go to amazon.com/videohelp." 

    • DavidA2's avatar
      DavidA2
      Former Moderator
      3 years ago
      @KKRand,

      I am sorry that didn't help. Since you are still having trouble, I would recommend reaching out to us via email at cox.help@cox.com with your service address and a link to this thread.

      David
      Cox Social Media Specialist
    • KKRand's avatar
      KKRand
      New Contributor
      3 years ago

      Actually it seems after another reboot it started working again!

      • Allan's avatar
        Allan
        Moderator
        3 years ago
        @KKRand,

        I am glad to hear that it is now working. Please let us know if the issue returns.

        Allan,
        Cox Support Forums Moderator.