Forum Discussion
JonathanJ
Former Moderator
@KKRand
Please try going into the settings on cable the box then scroll to privacy, clearing the cookies. Then reboot the cable box and see if that helps.
Jonathan J
Cox Moderator
Please try going into the settings on cable the box then scroll to privacy, clearing the cookies. Then reboot the cable box and see if that helps.
Jonathan J
Cox Moderator
KKRand
3 years agoNew Contributor
Thanks for the advice, but unfortunately that did not help. The message I get is different, but Prime Video is still not working: "Something went wrong. Please try again later. For more help, go to amazon.com/videohelp."
- DavidA23 years agoFormer Moderator@KKRand,
I am sorry that didn't help. Since you are still having trouble, I would recommend reaching out to us via email at cox.help@cox.com with your service address and a link to this thread.
David
Cox Social Media Specialist - KKRand3 years agoNew Contributor
Actually it seems after another reboot it started working again!
- Allan3 years agoModerator@KKRand,
I am glad to hear that it is now working. Please let us know if the issue returns.
Allan,
Cox Support Forums Moderator.
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