Forum Discussion

KKRand's avatar
KKRand
New Contributor
3 years ago

Prime Video app no longer works with Cox Contour

This only began a few days ago. Now, a show will start for a few seconds and then I get the spinning circle and then I get this error: "HDMI Connection: There's a problem with the connection to your ...
Contour 2
prime video
KKRand's avatar
KKRand
New Contributor

Thanks for the advice, but unfortunately that did not help. The message I get is different, but Prime Video is still not working: "Something went wrong. Please try again later. For more help, go to amazon.com/videohelp." 

DavidA2's avatar
DavidA2
Former Moderator
3 years ago
@KKRand,

I am sorry that didn't help. Since you are still having trouble, I would recommend reaching out to us via email at cox.help@cox.com with your service address and a link to this thread.

David
Cox Social Media Specialist