Forum Discussion

KKRand's avatar
KKRand
New Contributor
3 years ago

Prime Video app no longer works with Cox Contour

This only began a few days ago. Now, a show will start for a few seconds and then I get the spinning circle and then I get this error: "HDMI Connection: There's a problem with the connection to your ...
Contour 2
prime video
KKRand's avatar
KKRand
New Contributor

Thanks for the advice, but unfortunately that did not help. The message I get is different, but Prime Video is still not working: "Something went wrong. Please try again later. For more help, go to amazon.com/videohelp." 

KKRand's avatar
KKRand
New Contributor
3 years ago

Actually it seems after another reboot it started working again!

  • Allan's avatar
    Allan
    Moderator
    3 years ago
    @KKRand,

    I am glad to hear that it is now working. Please let us know if the issue returns.

    Allan,
    Cox Support Forums Moderator.