Forum Discussion

Mzzmel's avatar
Mzzmel
New Contributor
5 years ago

WORSE CHAT SUPPORT EVER

Issues and concerns not addressed. Empathy or concessions was not provided nor was any ownership taken. The worst experience i have is always with cox and chat support. Horrible.  I had moved servi...
awful service
cancellation
CHAT
connections
customer service
DEVICE
existing customer
internet
internet bundle
ipad
  • Bruce's avatar
    Bruce
    5 years ago

    I forgot why I used Cox Chat because it was years and years ago, but I sensed it was a Chatbot.  It couldn't fix my problem and eventually surrendered to either emailing or calling Cox.

    I wouldn't say the tech scammed you but Panoramic is the scam.  It's an awful router.

    If you want to rebuild your network (return Panoramic), tell us your subscribed services (landline, Internet, etc), number of devices, distances...and we'll contribute.

Jerdun's avatar
Jerdun
New Contributor
5 years ago

I agree...  I have had so many issues with the chat people.  The fact that they say they can't have anyone call me about my frustrations with this support is awful.  I filled out the survey and made it terribly clear that I would like to be contacted about these things, and nothing.  Today, I asked a chat rep how much NBA League Pass was and if there are any discounts on it.  She told me that there was a Sports Pak 2(which I already have) that can be added for $10 a month.  I'm beyond done and even though I have said for years I am about ready to explore other options, now is the time to call and cancel...

  • MariaL's avatar
    MariaL
    Moderator
    5 years ago
    Hi Jerdun,

    Thanks for reaching out to us through Cox Forums. I certainly understand why this is distressing. This forum is primarily intended for the discussion of technical issues among peers. Account issues require the sharing of sensitive information to resolve which isn’t best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete address, and this post. We’d be happy to assist you with this.

    Maria
    Cox Support Forum Moderator