Forum Discussion

DGrant14's avatar
DGrant14
Visitor
3 hours ago

3 days of no internet

For 2 days, the internet was spotty. It was off. It was on. Then there was maintenance. Once that was over, there was an unplanned outage. This happened for two days. Now it's day 3 and the modem just blinks orange and I'm not getting any connection. I put in a request to update our modem last week and Cox sent one out. Now the modem has also started getting warmer than usual, even though it's in a well ventilated room. What is going on?

  • StephanieS's avatar
    StephanieS
    Moderator
    3 hours ago

    DGrant14  I'd be more than happy to look into this for you.  Please send me an email at cox.help@cox.com and include your full name, address and a link to this Forums post.  Thanks!