5 days no service, no updates.
I fully understand the unique circumstances involved here. It was an opportunity for Cox to raise their level of communication/service with at least the communication piece. I signed up for text upda...
Forum Discussion
4 days since our area outage. Not a single cox truck in the area making repairs. Not text updates only the blanket statement. This is just bad service!!
Hello jackbat74,
I appreciate how important it is to know when the network will be restored. Thank you for your patience. Although we are normally accurate with our times, occasionally our teams run into unexpected issues which forces us to extend the restoral times. It's possible we may not have an estimation determined, but that can change as crews draw closer to a fix. Should you continue to face an impact once the alert clears, then we can certainly help investigate further. For support, you may email us at Cox.Help@cox.com with your first and last name, complete address, and include a URL to this forum comment of yours.
Hello DustinP the information provided is not helpful. Signed up for outage text messages and had one 5 days ago. The lack of information is from Cox is horrible. Still no repair trucks in the area and some of us work from home. Fix our internet.
Hello, I am terribly sorry to hear the outage affecting your home not having been resolved yet. I'd like to help. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.
Really!? So, there has been ZERO communication from Cox on the outage and estimated restore.... however, we get scolded by Cox for using this forum to express our concerns and frustrations. Unbelievable.
We are now 5 days without internet. I would be okay without internet if Cox gave us any information on the why it’s taking so long. We were hit with straight line winds in our neighborhood. Power was restored by Monday but no communication from Cox. I called as well as chatted with Cox’s chat via the app on my phone. All I got was: crews have been dispatched and no ETA when internet be restored. I asked if they were going to pro rate our bills and said they have no information at this time. I feel like they don’t care about us and don’t realize that no communication is going to strongly encourage many of us to drop them and go somewhere else for internet and cable services. We should be hearing something to show that they care about us in NWA.
