Forum Discussion

scoomas's avatar
scoomas
New Contributor II
4 years ago

Another packet loss and ping spike issue

Does this seem like an oversaturated node issue? Im in Norfolk, VA where Cox has zero competition and for the past month my internet has been trash. I pay for cox gigablast and the speed tests are fi...
JonathanJ's avatar
JonathanJ
Former Moderator
@Darkbridge

Are you only having this issue playing Rocket League and are you hard wired to the modem, router, or wireless?

Jonathan J
Cox Moderator
darkbridge's avatar
darkbridge
New Contributor
4 years ago

Hi jonathanj,

This is the main game I have been playing lately, but I noticed issues with Heroes of the Storm as well, another MOBA that my friends and I are playing. I will try again tonight and see if I have similar problems. Things were fine this morning, my problem is always present in the evening.

  • darkbridge's avatar
    darkbridge
    New Contributor
    4 years ago

    Hi jonathanj,

    I played again Saturday night and while I did still have some connection problems, it was much better than the night before. I am hard wired to my router, which is connected to my modem. If I run into issues again I will try plugging my PC directly into the modem to see if that's an issue. My modem is an Arris Surfboard SB6183.

    • MaryF's avatar
      MaryF
      Former Moderator
      4 years ago
      Hi Darkbridge,

      If your issue continues with the router bypassed, please feel free to send us an email to cox.help@cox.com with your full name, account holder's name, street address, and details of your issue.

      Mary
      Cox Support Forums Moderator