Another upstream packet loss problem...
After several years of great Gigablast service, I have been having some extreme packet loss that started around 12/6 in New Orleans, LA that is constant and interrupting video calls/voip services/gaming/remote access/etc. Cox support through chat is telling me that I need their $13/month panoramic wifi modem to fix my issues! Things I have tried already:
1. power cycle modem
2. reset modem through cox app
3. bypassed router completely and plugged a laptop directly into the modem with same results
4. Checked to make sure all f-connectors on rg6 are tight (no splitters on line at all - direct connect outside)
I am hoping there are some next level Cox techs in here that can help?
I am going to attach pictures of some pingplotter screenshots to 1.1.1.1 and 8.8.8.8.
DL speed are fine, UL speeds are poor...
Any help would be greatly appreciated!