Forum Discussion

TroubledInterne's avatar
TroubledInterne
New Contributor
5 years ago

Arris TG1682 & Panoramic Wifi Features Not Accessible

Hello!

I began my service with Cox a month ago.  Quickly got set up and since then have been attempting to access the wifi.cox page, as well as the panoramic wifi app to access the parental controls.  I get the same response from either: "Settings Currently Unavailable." After multiple refresh attempts, and a few unsuccessful phone and internet based support conversations, I am still at a loss.

I can access the modems settings page(http://192.168.0.1) and accessed the firmware and software versions hoping maybe I am stuck between updates or something.  

Arris TG1682

Firmware Version: 

9.1.103AACX2

Software Version:

11

Please someone, save me!

(The actual internet service is great, but I have no access to limit use to anyone)

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    Hello, the Panoramic WiFi app (Cox WiFi) is compatible with the following:

    iOS version 11.0 or later
    Android 6.0 or later

    To confirm, you are able to access other features, with the exception of the Parental Controls? Or, are you having issues accessing all settings for the Panoramic WiFi? When accessing the wifi.cox.com web page, are other devices in the home also having issues accessing this page? If these issues persist, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
    • TroubledInterne's avatar
      TroubledInterne
      New Contributor
      5 years ago

      Hello! I am unable to access any features of the panoramic Wifi app, using a fully updated iPhone 11, or the wifi.cox page. I receive the same error using both methods of access, “Settings Currently Unavailable.” 

      • BrianM's avatar
        BrianM
        Moderator
        5 years ago
        It sounds like we may need to take a closer look at your account and potentially submit a ticket to have this looked into. Please email us at cox.help@cox.com with a link to this thread and your home address.

        Brian
        Cox Support Forum Moderator
  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    i had top use the actual tv remote, settings/network & change from hardwired/ethernet to wireless.