Billing Issue- How do I get attention?
So, I've had Cox before, really had no issues. Re-connected last year, took 4 months for coax to be ran into home. Smooth sailing for 7 months, up til last month. Downed to 250 plan, disabled vet, f...
Forum Discussion
Steverinaz I'd be more than happy to review your account! Please send an email to cox.help@cox.com and include your full name and address.
6 days, no response...
Hi Steverinaz. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
Has been completed LisaH
LisaHPlease ask a member of management/escalation contact me please. Again, outages persist, got vm from someone at Cox stating meters are correct, not even a number to call back. I really feel that billing is an issue. but why should i pay??? outage after outage...
Hello,
The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services, Cable TV or Telephone services with other customers. If you need help with billing or other account specific issues, please email us at: cox.help@cox.com
Cox Support Forums Moderator
