Billing Issue- How do I get attention?
So, I've had Cox before, really had no issues. Re-connected last year, took 4 months for coax to be ran into home. Smooth sailing for 7 months, up til last month. Downed to 250 plan, disabled vet, fixed income, etc. Issues with Amaz- equipment, rolled into Gateway...$15/mo, ok. Last billing cycle- shows an overage of...700GB. Went to Cox store in Henderson, worthless help! Tells me that all he could do is suggest/up-sell unlimited plan or sell me the 500GB add-on. WTH? He explains that's all he can do, suggests I contact tech support...really? Last 4 month usage with 1024GB cap- overage once- one time $10 for 50GB..one 2 months prior. I dispute adamantly this recent charge; makes no sense...with almost daily outages, not really happy anyway. Did I mention 25+ year IT manager/director veteran? Who do I contact to request review?
Modem resets frequently.
Few months back COX upgraded our speed from 500 MBPs to 600 MBPs. We did not request this upgrade, and Cox did not change for this upgrade. This issue is observed in Irvine, Orange County California. Since then, we have been facing issues. The modem restarts frequently. I called technical support a few times, and they always mentioned that they didn't see any issue on their side. It must be my connection etc. I am not alone in facing this issue. Our friends in this area face exactly the same issue. Technicians visited homes and confirmed there was no issue with the wiring. But they never resolved the issue. There is no way to escalate this to another higher level. To me, it looks like a bandwidth issue. I already replaced the modem and don't see any improvement. In one call with technical support, the engineer mentioned seeing the backed-up traffic. they also installed an attenuator(10 DB) at my modem to reduce signal strength. I see the same issue with and without an attenuator.
Super slow speeds at night
My speeds drop down to a crawl at night during peak hours. Have been doing it for months now. Called cox, they said it’s my modem, bought a new one, same issue, they came out, said the tap was rusted, replaced it, same issue. I’m thinking it’s a network problem on their end and I’m extremely frustrated. I’m dealing with speeds as slow as just a couple Mbps most nights. Wondering if anyone else in the North Las Vegas area is experiencing this.
Speed drops after high usage for 5-10 minutes
Hello everyone, I recently upgraded to the Cox 2Gb internet plan and have been encountering a frustrating issue with speed throttling. I can achieve download speeds of up to 1.6+ Gbps, but this only lasts for about 5-10 minutes. After this brief period, my download speed drops dramatically to around 50 Mbps. Rebooting the router temporarily resolves the issue, restoring the high speeds, but the cycle repeats itself, requiring frequent reboots to maintain optimal speeds. This is particularly inconvenient when downloading large files. Has anyone else experienced similar issues? Is there some sort of bandwidth limit? Any advice or solutions would be greatly appreciated
Cox Courtesy Credit for going over Data Allotment
On data meter page it says: ($) Courtesy credit: You have 1 courtesy credit to exceed monthly data usage without charges. Tooltip: Cox will waive overage charges for the first month you go over your data plan What does it entail? Does it only pay the first first $10 only? Or does it cover all of the overages for that cycle? So if I go over by 150GB, do I pay $0 or do I pay $20 ($10 free for the first overage, then pay rest)