Forum Discussion

hollyd_'s avatar
hollyd_
New Contributor
8 months ago

Blinking Yellow & Green Light

When we first got this wifi modem and tried to hook it up ourselves it didn’t work. So then we had to pay $75 for a technician to come out when we obviously tried to do it on our own! These crappy modems you guys provide aren’t built to set up on your own! I have now had this wifi for two weeks, not even an entire month and it keeps going out! One minute it’s flashing a yellow light and then 5-10 minutes later it’s flashing a green light! Customer service is horrible because all they do is troubleshoot and if that doesn’t work, a technician has to come out and now we have to pay another $75. So this is strike #2, if another issue arises we will definitely be getting a different WiFi provider because this is absolutely the worse experience we have ever had with WiFi!

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    8 months ago

    If you have paid to have a technician come out and convert you from a self install to a pro install, then call Cox, and request a technician to come back out, as long as you are within the first 30 days, it's at no cost. 

    What you have described is a modem losing sync, cause be a signal issue. Since you had a tech out, they didn't complete what needed to be done to fix your issues. It's not a SETUP issue, it's a signal issue. 

    Again, if you are within 30 days of a pro install, the tech that comes back out is at no cost. 

  • PrimoDePetrillo's avatar
    PrimoDePetrillo
    New Contributor
    8 months ago

    I've been having the exact same issue. For the last 3 days my modem is stuck in a reboot loop for hours at a time. So far it's cleared itself out and was ok by early afternoon. Today it's 1140am and it's still stuck. 

    • Darkatt's avatar
      Darkatt
      Honored Contributor
      8 months ago

      If your modem is not synced, and you have verified all cable connections, swapped the cable wire, replaced any splitters, and still nothing, you probably require a trouble call, call cox, and set one up.