Can we get answers to service issues and compensated for failures?

If you look at your contract with Cox, they don't promise 100% uptime.  Same kind of contract the place I work at does for customer web sites.  Although we try and for the last few years our uptime is always 98-99%; there are still times when things are out of our control.

So, Yeah.  No refund for service outages.  Though I do agree COX needs to get off their collective <expletive> and get this fixed it's been over a year and absolutely no improvement in service.