I know I sound like a broken record when I say it, but there is no button Cox can push to fix all of these problems because it's not one big problem. It's thousands of little problems and each one has to be fixed individually. The only way to get them fixed is to call for a tech, and if the first tech doesn't have the skill to fix it, call for another tech until they get it fixed. Then when it breaks again, call for a tech again. The problem you're having isn't nationwide, statewide or even citywide. It's more likely a problem isolated to your block. But the cable network is fragile and many blocks have problems that never get properly reported or properly fixed.
Of course this all assumes that you've fixed all problems with your equipment an your premises wiring. It also assumes that you're testing wired directly to your computer. If you're getting slow wireless speeds that's probably not a Cox issue. Wireless is always problematic especially in crowded areas like apartment buildings.
