Cannot Send with Thunderbird

I messaged you support and all they told me was that it was the fault of Microsoft. Pathetic response. After working 24 hours on a solution I changed my SMTP port to 25. Problem solved. The instructions on your website do not work correctly for everyone. If they are having problems with your settings, have then use SMTP port 25, or just press the default button under properties/advanced/Server Port Numbers

I had the exact same thing. Try SMTP port 25. I also changed my password last night, but that did nt solve the problem.

Hi Falmouth,

Please send us an email at cox.help@cox.com so we can take a closer look at your issue.  Please send us an email at cox.help@cox.com with your full name, street address, and the email address affected.  Thank you.

I found another email client that I installed then imported all settings from 2 TB accounts as POP3. All messages and contacts came over correctly and receiving email works just fine.

As for outgoing, one of the accounts I installed worked perfectly but the other will not send and gives a strange error message.

Also, I noted that the smtp port has been changed from 465 to 587.

The program is called eM Client downloaded from emailclient.com/download.

Watch out though. For about a week, every couple of days some of my email accounts have bee set to Inactive. I then have to Reactivate them but then they will get inactivated again in a day. I have contacted the Chat Lines  about five times but they only say there are some Email servers are not working but they do not know why the Email Accounts are randomly set to Inactive. 

I was subsequently told by Tier 2 technicial that one has to log into WebMail every few days to keep your Email Accounts from being inactivated by the Servers.

I still have to check daily to see if the Accounts are inactive and then reactivate them if needed if I am not on my computer for a few days. I would be good to get some feedback on why this is happening and when it will be fixed. there is no error message for sending or receiving on a Inactive Account, so have to check if Inactive to make sure.

check make sure your accounts are Active. Log in with your main account, go to profile, and select Email Accounts. there will tell you if they are active or not. there are no error messages by senders or when receiving an email with an Inactive Account

StephanieS said:
Jill Gruler

Are you able to log into Cox Webmail on the Cox.net website?

StephanieS
Cox Support Forums Moderator