Forum Discussion

dlarkin-dc's avatar
dlarkin-dc
New Contributor III
2 years ago

Can't report/see outages, what's up?

Another Cox outage here, (Norther VA customer) but when I login, the website is not taking outage reports or showing status. Instead there's just a static page with "We are doing all that we can to restore our systems, but we are currently having technical issues."

Anyone know what's going on?!

  • TiffanyR's avatar
    TiffanyR
    Former Moderator
    2 years ago
    Hello Dlarkin-Dc,

    I am truly sorry to hear that you are experiencing an interruption in your service and are not able to see an update. I always recommend going to www.cox.com/residential/support/outages.html or through the Cox App for outage updates. You can also email my team at cox.help@cox.com with your name, address, and a link to this thread, and we will be happy to check on any outage updates for you.

    Tiffany R.
    Social Media Support Specialist

    Apple Devices - itunes.apple.com/.../id415894489
    Android Devices - play.google.com/.../details
  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 years ago

    I see from your DSLReports post that the outage reporting system is back up. Thanks for the heads up.