Forum Discussion

sgaard's avatar
sgaard
New Contributor
5 years ago

Changing cable modems

If I’m just swapping out my existing cable modem for a newer cable modem (I own both), with no change in my Cox service, and I’m not a “gigablast” subscriber, will I need to contact Cox’s TS department? Or is this an action that, assuming my internet service and WiFi network function normally with the new cable modem installed, I can do entirely on my own? Thank you. 

  • ChrisL's avatar
    ChrisL
    Former Moderator
    5 years ago
    The modem must also meet the minimum requirements for your subscription level and not be assigned to another account. Visit https://bit.ly/2Dhq5TL for a complete list of modems approved for use on our network by tier of service.

    -Chris
    • sgaard's avatar
      sgaard
      New Contributor
      5 years ago

      Thank you Bruce. My new modem is Cox certified and is Docsis 3.0 8x4.