Yep this company is the worst. Only had service for a couple of days and I'm about to cancel everything because of the insane packet loss. Contact the FCC.
RJTX, I know how frustrating packet loss can be and I want to help. Please send us your comp;lete home address in an email to cox.help@cox.com. Include a link to this thread. Thank you,
Alternatively, you could actually have your field techs come and fix the server issues in the West Valley. I'm done being toyed with by your company. Have fun with the FCC claims. You could also learn how to type if you're going to moderate a customer forum.
It has nothing to do with servers. Your data goes through routers, not servers. Packet loss can be caused by a number of issues. Try calling in to Cox, and request escalation to CAG. They are knowledgeable and can, help get the problem resolved. Either by getting the right tech out, or by escalation to a field supervisor in the area.
Hope this info help.
