Forum Discussion
Same exact problem here. Has been happening to me for a while now (months? hard to say) but I assumed the problem was with AMC. I like to think of Cox as one of the "good guy" ISPs compared to the other giants, but this theory makes a lot of sense. Perhaps an FCC or consumer advocate inquiry would help speed up Cox's research into the matter...
Whoever/whatever is the culprit, I think it could be argued that a lot of potential ticket sales have been lost from this. I know I personally have given up on going to see a movie multiple times after running into this issue and losing interest.
Confirming:
- Up-to-date AMC mobile app for Android will not load content.
- AMCTheaters.com website has the same behavior on both mobile and desktop browsers. Website and navigation work, but no movie content (i.e. showtimes, currently showing films, etc.) will load.
- Using modern, mainstream, unmodified networking hardware to access mid-tier Cox residential internet via coax. No VPN, proxy, or DNS changes configured.
- App and website work fine over mobile carrier data plan.
- My Cox IP is 98 block and not on any blacklists.
Have you bypassed the router, if you have one, and plugged your computer directly into the modem? Are you using one of our modems or do you have a 3rd-party modem?
Ben S.
Cox Support Forums Moderator
- NicL4 years agoNew Contributor
I am having the same problem. I have bypassed the router with the same problem. I have used 2 different routers that generated 2 different IP addresses from Cox. Both have the same problem. They are black listed on dnsbl.spfbl.net. The error has something to do with a mail server. Since this is a residential account, I am not running a mail server. Since this is impacting multiple Cox customers on multiple cox IP addresses, can’t Cox investigate and fix?
- NicL4 years agoNew Contributor
Both IPs were in the 98 block as noted above.
- BenS14 years agoFormer Moderator@NickL,
I know this has been frustrating. Can you try doing an ipconfig release renew (with the router attached)?
Ben S.
Cox Support Forums Moderator- NicL4 years agoNew Contributor
Do you mean with the laptop wired to the router? Use the windows command prompt? I tried to do this while on WIFI through the router interface and it never reconnected. I had to do full restart of everything to get back to where I was. I am way outside of my league here and I am afraid I will break things to the point I can’t connect at all.
Also since already happened to me on two different Cox IPs, I am not sure I will get a different resultyes, this has been incredibly frustrating. I am paying for a service that I can’t fully use....
if you answer my questions above, I will see what I can do....
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