Forum Discussion
Have you bypassed the router, if you have one, and plugged your computer directly into the modem? Are you using one of our modems or do you have a 3rd-party modem?
Ben S.
Cox Support Forums Moderator
I am having the same problem. I have bypassed the router with the same problem. I have used 2 different routers that generated 2 different IP addresses from Cox. Both have the same problem. They are black listed on dnsbl.spfbl.net. The error has something to do with a mail server. Since this is a residential account, I am not running a mail server. Since this is impacting multiple Cox customers on multiple cox IP addresses, can’t Cox investigate and fix?
- NicL4 years agoNew Contributor
Both IPs were in the 98 block as noted above.
- BenS14 years agoFormer Moderator@NickL,
I know this has been frustrating. Can you try doing an ipconfig release renew (with the router attached)?
Ben S.
Cox Support Forums Moderator- NicL4 years agoNew Contributor
Do you mean with the laptop wired to the router? Use the windows command prompt? I tried to do this while on WIFI through the router interface and it never reconnected. I had to do full restart of everything to get back to where I was. I am way outside of my league here and I am afraid I will break things to the point I can’t connect at all.
Also since already happened to me on two different Cox IPs, I am not sure I will get a different resultyes, this has been incredibly frustrating. I am paying for a service that I can’t fully use....
if you answer my questions above, I will see what I can do....
- BenS14 years agoFormer Moderator@NickL,
Yes, hardwired directly into your router. In the Command Prompt, enter “ipconfig/release” then press [Enter] to release your computer's current IP Address. Enter “ipconfig/renew” then press [Enter] to renew your computer's IP Address.
Ben S.
Cox Support Forums Moderator
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