I just had a similar experience with their cs. 1st person told me the wrong answer and it cost me a trip to the store and a brand new router. Again, wrong answer because new router didnt work so I call back and the second person tells me its NOT the router. They send a tech out, he sounds confident and tells me it will require additional tech support and that he set up a follow up appt for next day. So I wait and wait and never hear from anyone. On the third call, tech rep hung up on me apparently since he never bothered to call me back after he had verified my account and started looking into the issue. After speaking to 6 people, two of them who lied to me and a third who never called back, I now have to wait an additional 5 days without Service! I’m used to poor customer service from cox but this is just ridiculous. Im paying cox for internet services but all Im getting is garbage customer service
