Forum Discussion

oashmawey's avatar
oashmawey
New Contributor
7 years ago

COX customer service is garbage.

COX customer service is garbage. I called to ask why my bill is rising every other month. The first rep says she will do "research" puts me on hold for 10 minutes. Then I'm transferred to another rep who has no idea what's going on. She offers me a bundle discount that would bring my monthly bill back down. Puts me on hold for 15 minutes. Then nothing. She's gone. No response. Nothing. GARBAGE.  

I know Ajit Pai allowed you all to rob us but at least show some respect to your paying customers. I'll be switching to AT&T as soon as possible. 

cox coxsupport
  • BrianM's avatar
    BrianM
    Moderator
    7 years ago
    The Support Forums are designed to provide a place for Cox customers to obtain help from and offer help to other Cox customers mainly for technical issues. If you are looking for direct support for a billing issue you can email our team at cox.help@cox.com, on Facebook or Twitter @CoxHelp.

    Brian
    Cox Support Forum Moderator
    • stylinex's avatar
      stylinex
      New Contributor II
      7 years ago

      I have been there, not exactly useful or helpful. Billing blames technician then they tell you that they have no way of getting a hold of technician.