Cox keeps sending me another customer's info.
Cox keeps sending me someone else's payment acknowledgements. Has been for years off and on. Same person's mail every time, complete with their account number, email address and last 4 of payment met...
Forum Discussion
The issue is not resolved, just got another one of those for a different customer (the same one I have been getting). I called like 2 weeks ago and talked to a supervisor who told me that the account notes showed that the issue was corrected after my forum post here.
It is not.
I've given you guys three chances to correct this AFTER I said I was gonna scream in public about your security issues. To no avail.
Now, I will be forwarding all my info to the local TV station teams that deal with customer advocacy, and as I said before, the EFF and other security and privacy watchdogs on the web.
Oh and guess what? I haven't been getting my own bill reminders in email since NOVEMBER and was told that was corrected too. It's not. 4 days after my billing cycle ended and still no reminder. So, based on all available info, YOU ARE APPARENTLY SENDING MY INFO TO A DIFFERENT CUSTOMER AS WELL.
I'm done.
Hi Smtips, did you receive a payment acknowledgement email at the end of April for a Cox account other than your own? - Becky, Cox Support Forums Moderator
