Forum Discussion

AZJason's avatar
AZJason
New Contributor
9 months ago

Customer Service Hangs up on me

Cox raised my bill then emailed me a retention offer after I scheduled a disconnect. I can't apply the offer online. The reps on the phone can't apply it. The phone number listed in the email (678-608-4070) drops my call immediately after it picks up.  Where is the customer service COX?  Why should I stay with you?

  • GregP1's avatar
    GregP1
    9 months ago

    Hi, I apologize for the experience you have had. We want to help with any questions or concerns you have about your bill. Please email us at cox.help@@cox.com. Please include your full street address and a link to this forum post  Our Cox internet forums are a place to discuss Our internet service and get help with technical issues related to our service.

  • JuanC's avatar
    JuanC
    Moderator
    9 months ago

    Hello. I'm very sorry to hear that you wish to lower your bill. Please reach out to us at cox.help@cox.com for assistance in this matter.

     

    Thank you,

    Cox Forum Moderator

     

  • 2442elmstreet's avatar
    2442elmstreet
    New Contributor II
    9 months ago

    If Cox would provide fair prices and better customer service, everyone would sign up.  Instead, they rely on deceptive marketing and fake "promotions"

    I was in a Cox store the other day and watched them take advantage of a special needs woman.  Tried to take over her cell phone service in order to bundle and give her a reasonable cost internet plan.  They also tried to charge her $90 for the same plan that I pay $65.

    Recommend that you find others to provide your TV and Internet needs.  A company that treats you like a customer instead of like you serve them.

  • GregP1's avatar
    GregP1
    Moderator
    9 months ago

    Hi, I apologize for the experience you have had. We want to help with any questions or concerns you have about your bill. Please email us at cox.help@@cox.com. Please include your full street address and a link to this forum post  Our Cox internet forums are a place to discuss Our internet service and get help with technical issues related to our service.