Asimo823 I'd be more than happy to take a look. Please send me an email at cox.help@cox.com and include your full name and address along with a link to this forums post. Thanks!
Good morning Stephanie,
I sent an email and provided my number because due to the scams online nowadays you don't know what is real or not. But when making the appointment to have someone close the small box of cox wires to ensure it wouldn't get wet because of electrical things. The representative stated there would be no charges, and the tech mentioned no charges. I was on the chat today speaking to a chat non robot representative and they stated it came from the tech visit.
I was confused.
I need assistance to remove that charge from my bill.
If it was understood I would be more understanding, it was not.
Asimo823 Sounds good, we can continue our conversation via email.
Thank you Stephanie and the gentleman that called to RESOLVE my issue quickly!!!
I appreciate someone actually cared.
Thanks Cox
Problem Resolved the same day!!
Asimo823 I'm so glad that we could help! Have a wonderful day!
