Forum Discussion
wigllysz
5 years agoNew Contributor II
I'm having the same exact issue. I have Gigablist with unlimited data. $180 a month and I'm getting constant lag spikes during non-peak hours (11PM-4AM). This is completely unacceptable. At this point I'm ordering Frontier Internet and canceling unlimited data and downgrading my Internet speeds because it'll be cheaper. Frontier is offering 25Mbps up and download in my area with no data cap.. I need the upload speeds for my camera system which uses a huge amount of my data cap so I'll also be able to remove that. Multiple BBB complaints with no fix in sight and it's been about 4 months.
- KevinM25 years agoFormer Moderator@wigllysz, are you on WiFi or are you on a hard-wired connection when experiencing these issues? Are multiple devices in the home experiencing service issues? We encourage you to email us at cox.help@cox.com, for further assistance. We would appreciate the opportunity to work with you on resolving these issues, and it would be disappointing to see you leave the Cox family. -Kevin M. Cox Support Forum Moderator
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