Forum Discussion
[NOVICE/ADVANCED]
PingPlotter to your back-end can tell you whether it's internal or external. It's most likely an IP address that starts with 10; ie. 10.0.4.53 (it was right after my router IP). I had to do this several times with several different outsourced techs to get it fixed. Anytime I noticed lag, some paranoia would kick in and I would let PingPlotter run for a while with full activity and with no traffic. I never had the issue again after one of them finally got the noise in my line fixed.
Traceroute to Google or something to get your back-end IP, then use that on PingPlotter to test your ping. If you have drop-outs in traffic like streaming or gaming along with your red graph in the program, then it's something between you and the tap or node. I hope this helps.
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