There is nothing you can do man.... I live in Orange County and have had 10-15% packet loss since Covid . Everyone I know who has cox has the same issue. The problem is they have a monopoly so you can’t switch cause they bribe the local government to keep it that way. I’ve had numerous techs out and they alll say the same thing that the node is over saturated because to many people are at home now using the internet and not at work. Cox was too cheap to replace the nodes back in the day now they are being flooded and they don’t wanna spend the money to fix the issue. You are pretty much screwed unless you switch providers. I tried everything ....