Customer Service lied and to did the tech
Our internet went out during our last big storm in Edmond. My son and I were trying to get our router to work. We have a desk top computer so we have a router that is about 10 years old. My husband c...
Forum Discussion
Was your previous unit a combination modem and router? You were supposed to be renting this combo unit, but Cox had forgotten to charge you a rental fee every month...for the past 10 years?
Since you have landline service, Cox must freely loan you a telephone modem. These telephone modems are also combination Internet and telephone modems.
Return the new modem/router, get your free issue and purchase a router.
Why'd your bill increase $50? Isn't the rental fee for a Panoramic $10-12 per month?
Since you have landline service, Cox must freely loan you a telephone modem.
Good point! I missed that. I am curious if the old "modem" was actually a phone/internet gateway in bridge mode.
jsuncha The modem you want to trade your gateway for is the TM3402. You might want to double check your router is working before you trade it in though.
It reads like the OP previously had the Panoramic.
Our router and modem were separate pieces of equipment. Router is a NetGear and the modem was small and black. I don't understand why they would take away perfectly functioning equipment and replace it with something else we didn't need. Is it because we are naïve consumers?
The router still works. It was just offline. I was able to login into the router on our computer. My son was walking me through the process over the phone.
