Customer Service lied and to did the tech
Our internet went out during our last big storm in Edmond. My son and I were trying to get our router to work. We have a desk top computer so we have a router that is about 10 years old. My husband c...
Forum Discussion
Since you have landline service, Cox must freely loan you a telephone modem.
Good point! I missed that. I am curious if the old "modem" was actually a phone/internet gateway in bridge mode.
jsuncha The modem you want to trade your gateway for is the TM3402. You might want to double check your router is working before you trade it in though.
It reads like the OP previously had the Panoramic.
Our router and modem were separate pieces of equipment. Router is a NetGear and the modem was small and black. I don't understand why they would take away perfectly functioning equipment and replace it with something else we didn't need. Is it because we are naïve consumers?
