Customer Service lied and to did the tech
Our internet went out during our last big storm in Edmond. My son and I were trying to get our router to work. We have a desk top computer so we have a router that is about 10 years old. My husband c...
Forum Discussion
Keep the Netgear router.
Return the combo router/modem (Panoramic) to Cox.
If you want to keep your landline service, Cox will freely loan you a combo device: telephone & Internet modem.
If you want to cancel your landline service, you’ll need to purchase an Internet modem, which your son appears to be researching.
Ensure your son had verified if his choice of Internet modem is compatible on the Cox network. Cox will only allow certain modems on their network.
Isn't this fun?
Ensure your son had verified if his choice of Internet modem is compatible on the Cox network.
Give your son this link. It shows what modems are compatible, which is most. However it's probably easier to swap the gateway for a TM3402 at a Cox store if you are keeping phone service. If you have 500Mbps or above speed, make sure the modem is DOCSIS 3.1.
Wow!! That's what my son said! He said if I buy a modem, it has to be at least a DOCSIS 3.1. You are AWESOME!
As for getting your old modem back, I suggest emailing Cox at cox.help@cox.com with your account info and a link to this thread. Perhaps they can research what technician was out at your house and see if he can return the modem. Maybe it's still in their truck?
