Customer Service lied and to did the tech
Our internet went out during our last big storm in Edmond. My son and I were trying to get our router to work. We have a desk top computer so we have a router that is about 10 years old. My husband c...
Forum Discussion
It appears you don't have cable-TV service, so you could overhaul your service.
Cancel your rental fee for the Panoramic.
Cancel telephone service.
And if it's just you and your husband steaming on a Roku, reduce your Internet plan to 100 Mbps.
What else can we remove...Cox Complete Care?
Cox Internet plans: www.cox.com/.../speeds-and-data-plans.html
I tried to cancel the telephone service. They said that we can not, they said we had to have and there is no way to cancel it. We stream Roku and have WIFI for our laptop.
Did the rep provide any other reason besides you "had to have" it? Without a valid reason, you can definitely cancel telephone service especially without cable-TV service.
What Internet plan do you have? Is Cox tying your forced telephone service to an Internet plan? Reduce your plan. Based on how you described your Internet habits, you and your husband do not need much bandwidth.
I pulled up our "Data Usage Meter".
Data plan" 1280 GB
Service: Internet Essential Classic
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My bill run down:
Internet $55.99
Telephone $10.98 (with anonymous call rejection $.99) - whatever that is.
Taxes, Fees & Surcharges $6.34
Oh, forgot to answer your first question. No, they did not give a reason.
I would ask for a supervisor for a better explanation. They OWE you that. Not allowing phone disconnection is a big no no. Refusing any disconnection is bad IMO. I can understand retention policies but outright refusing is wrong.
