@WWalkerinNWA
I apologize for any inconvenience this has caused. The last area outage was resolved today around 12:45 pm. I've checked the surrounding area and not showing any issues. Currently, your modem is offline not getting a signal with that being said it hards to say if the issue with the modem or not getting a signal. Please try unplugging the modem power cord and unscrewing allow ends of the coax cable, check for any kinks. Reseat the coax cable hand tight power the modem up and see if it comes back online. Also, if you have another outlet you can try that. you can view outages and sign up to receive alerts on
www.cox.com/.../outages.html.
Jonathan J
Cox Moderator
