Forum Discussion
WWalkerinNWA
New Contributor III
We have 6 inches of snow on the ground. Without heartbeat data, how do you know there are no issues? This is what downdetector app is showing. My modem is fine. There just isn't a pathway to talk to your network.
BenS1
4 years agoFormer Moderator
@WWalkerinNWA
I just checked the network and there are no outages in your area at the moment. I also checked the street level and you are the only one on your street that is out. Please email us at cox.help@cox.com and we can set up a technician visit.
Ben S.
Cox Support Forums Moderator
I just checked the network and there are no outages in your area at the moment. I also checked the street level and you are the only one on your street that is out. Please email us at cox.help@cox.com and we can set up a technician visit.
Ben S.
Cox Support Forums Moderator
- WWalkerinNWA4 years agoNew Contributor III
Thanks for the reply. Email sent.
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