Forum Discussion

amt1a351's avatar
amt1a351
New Contributor
5 years ago

Does my modem status look correct?

Hello,

I was wondering if someone could look at my modem status and tell me if everything looks good as I am not super smart of these kind of things.  A few things that caught my attention was the differences in Power and and the low power channels having a lot more "uncorrectables".  

Thanks in advance for the help!

v/r,

Jason

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
30 Locked QAM256 957000000 Hz 5.7 dBmV 30.3 dB 10334845 433
1 Locked QAM256 783000000 Hz 11.2 dBmV 32.2 dB 956850 0
2 Locked QAM256 789000000 Hz 11.2 dBmV 32.3 dB 925850 0
3 Locked QAM256 795000000 Hz 11.0 dBmV 32.0 dB 1273401 1
4 Locked QAM256 801000000 Hz 10.8 dBmV 31.8 dB 1688213 0
9 Locked QAM256 831000000 Hz 9.5 dBmV 30.9 dB 5501548 5
10 Locked QAM256 837000000 Hz 9.3 dBmV 30.8 dB 6360016 22
11 Locked QAM256 843000000 Hz 9.3 dBmV 30.6 dB 6279986 19
12 Locked QAM256 849000000 Hz 9.1 dBmV 30.6 dB 8254726 50
17 Locked QAM256 879000000 Hz 8.7 dBmV 30.2 dB 10320838 111
18 Locked QAM256 885000000 Hz 8.6 dBmV 30.5 dB 9141416 57
19 Locked QAM256 891000000 Hz 8.4 dBmV 30.3 dB 10703292 155
20 Locked QAM256 897000000 Hz 8.4 dBmV 30.4 dB 10104610 90
21 Locked QAM256 903000000 Hz 8.3 dBmV 30.3 dB 9142380 87
22 Locked QAM256 909000000 Hz 7.9 dBmV 30.4 dB 9803281 154
25 Locked QAM256 927000000 Hz 7.1 dBmV 30.0 dB 12368375 437
26 Locked QAM256 933000000 Hz 6.6 dBmV 29.1 dB 15118842 874
27 Locked QAM256 939000000 Hz 6.3 dBmV 29.9 dB 16669314 1577
28 Locked QAM256 945000000 Hz 6.2 dBmV 30.0 dB 13596573 778
29 Locked QAM256 951000000 Hz 5.8 dBmV 30.0 dB 12863184 752
33 Locked QAM256 357000000 Hz 11.1 dBmV 32.8 dB 32891 0
34 Locked QAM256 363000000 Hz 11.0 dBmV 32.9 dB 33572 0
35 Locked QAM256 369000000 Hz 11.2 dBmV 33.0 dB 32872 0
36 Locked QAM256 375000000 Hz 11.1 dBmV 32.9 dB 40985 0
37 Locked QAM256 381000000 Hz 11.1 dBmV 31.9 dB 49591 0
38 Locked QAM256 387000000 Hz 11.0 dBmV 32.7 dB 52195 0
41 Locked QAM256 405000000 Hz 11.1 dBmV 32.7 dB 61140 0
42 Locked QAM256 411000000 Hz 11.2 dBmV 32.8 dB 55376 0
43 Locked QAM256 417000000 Hz 11.1 dBmV 32.9 dB 57683 0
44 Locked QAM256 423000000 Hz 11.2 dBmV 32.8 dB 60232 0
45 Locked QAM256 429000000 Hz 11.3 dBmV 32.8 dB 57648 0
46 Locked QAM256 435000000 Hz 11.4 dBmV 32.7 dB 66209 0
159 Locked Other 300000000 Hz 14.5 dBmV 34.0 dB 1587963254 0




Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 3 Locked SC-QAM Upstream 29900000 Hz 6400000 Hz 39.0 dBmV
2 1 Locked SC-QAM Upstream 16900000 Hz 6400000 Hz 38.0 dBmV
3 2 Locked SC-QAM Upstream 23500000 Hz 6400000 Hz 38.0 dBmV
4 4 Locked SC-QAM Upstream 36300000 Hz 6400000 Hz 39.0 dBmV
  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    Only Cox can give you the acceptable range of signal strength based on your plan, location and equipment.  If your signal is in-spec...albeit the low end...they're not going to tweak it.

    • amt1a351's avatar
      amt1a351
      New Contributor
      5 years ago

      I am chatting with Cox online now and they act like they don't know what i am asking for.  all she says is everything looks good on her end

      • Bruce's avatar
        Bruce
        Honored Contributor III
        5 years ago

        That's a Chatbot.  Call Cox.