Forum Discussion

Jaloww's avatar
Jaloww
New Contributor II
6 years ago

Download speed fine. Poor/intermittent upload speed.

Hi, Recently I've been experiencing issues with my upload speed. The download speed is fine. Sometimes when I run the cox recommended speed test, I'll have around 8Mbps upload, and 30 seconds later...
bad upload speeds
download fine upload bad
intermittent upload speed
random upload speed
upload
upload speed
upload speed drops
UPLOAD SPEED POOR PERFORMANCE
  • Jaloww's avatar
    Jaloww
    5 years ago

    Just to give some semi-closure to this, I've still been having the upload issues with Cox. Unfortunately I really need a consistent upload, so I had CenturyLink come out and wire me up so I could test both services in parallel. So far, the CL service has performed very close to the advertised speeds and I haven't had any upload problems whatsoever. Meanwhile the Cox upload is still bouncing all around the place. Such a shame, been with Cox for a long time now but it looks like I'm going to make the switch to the service that works. Here's the latest snip of the Cox upload speed jumping all around. 

    I've found testmy.net upload test to be very helpful as a sustained upload test just FYI for everyone. Choose the upload test at the top and I do a manual size that's larger to see the consistency.


    https://imgur.com/jXuxdH5

Jaloww's avatar
Jaloww
New Contributor II

Wow, sorry to hear that. Getting 20-30% of the upload I'm paying for plus the occasional complete disconnect for upload is unacceptable. I just got off the phone and had to add the $10 complete care charge monthly to get a tech out (and to avoid a $75 fee). Tech comes tomorrow. If it doesn't get sorted out I'm having century link come out and hook me up. Hate to do it but if their quality is better I have to go with them. Such a shame.

Janet01's avatar
Janet01
New Contributor III
5 years ago

You don't have to have the Cox complete Care to have a tech come out and I haven't had a single charge of 75$. If they find something is wrong on your end then they will charge you. I would drop the complete Care and keep documenting when the connection drops or becomes unstable.