Download speed throttled
I pay for 250 down/25 up, however my download speed is almost always close to a tenth of that. The only way to get the advertised speed is to reset my router. However this is only a temporary fix, an...
Forum Discussion
It's like you're having the exact same situation as me, only issue is I live in an apartment complex, and don't have the luxury of changing internet providers, but its the same thing for me. I'm supposed to get 500gbps, and instead it throttles down to 10-20 until I physically reset my modem. I've gotten two replacement modems, and two technicians have come out to work on it. The first one said they fixed it when they didn't, and the second one said they tried everything and couldn't find a single issue. It's INFURIATING.
Hello,
I'm sorry to hear you've been expeirencing speed troubles. We'd be glad to review the issue further. Please email my team at cox.help@cox.com
Thank you.
