Forum Discussion

Flinx's avatar
Flinx
Contributor
5 years ago

email is down AGAIN!

this morning all of my email accounts cannot be accessed by outlook. don't bother telling me it's my computer, it's not, this keeps happening a couple of times a week. after a while it starts working again. the error messages vary.

sometimes it reports my usernames or passwords are wrong (they are not)

sometimes it reports the accounts are not available.

sometimes it reports the server is unavailable.

all my other non cox accounts work fine in outlook.

I have tried calling in but tier I support is always clueless about this stuff. IF I force this to get escalated to Tier II they (tier II) always tell me something is down. why can they not tell Tier I support about outages?

They really need a status page you can go to and find out if there are problems.

since email is down I won't get notices of respones to this post.

  • LisaH's avatar
    LisaH
    5 years ago
    Hi HappyNess. The issue with emails not working with 3rd party email clients has been resolved. - Lisa, Cox Support Forums Moderator
  • Duff's avatar
    Duff
    New Contributor
    5 years ago

    Rather a daily occurrence for me as well.

  • Duff's avatar
    Duff
    New Contributor
    5 years ago

    Rather a daily occurrence for me as well.

    • ChrisL's avatar
      ChrisL
      Former Moderator
      5 years ago
      If you're still encountering client access issues it may be necessary to go into your program's accounts settings and re-enter your credentials.

      -Chris
  • Keith_Thompson's avatar
    Keith_Thompson
    New Contributor
    5 years ago

    Orange County, CA: Inbound email off the server has been down in Outlook since Friday 5/1. Service to my iPhone and iPad unaffected.  Have gone thru all the setting verifications and password changes and still down. POS.

    • Allan's avatar
      Allan
      Moderator
      5 years ago
      @Keith, Are you getting any error messages? Also, are you able to access this email account on our website at cox.com? -Allan, Cox Support Forums Moderator.