Exceeded data cap discrepancy data usage
Would anyone be able to explain why my router shows a certain amount of data usage (up and down) that is different than what cox reports.
On 3\21 my router showed 10GB of use . cox is showing 31gb...
Forum Discussion
crisco112,
Are you using the router manufacturer’s stock router firmware and software and are the router software and firmware versions are current? Please confirm that the date and time on your router is accurate and the correct time-zone is selected.
Please refer to pages 9 throug 11 of the audit report from Netforecast found at http://www.netforecast.com/wp-content/uploads/2017/05/NFR5125_Cox_Internet_Usage_Meter_2016_Accuracy_Audit_Report.pdf for how to perform an independent meter comparison.
This document explains that router counts can reset when the device is rebooted and that routers can fail to count new devices on the network.
Are you using the router manufacturer’s stock router firmware and software and are the router software and firmware versions are current? Please confirm that the date and time on your router is accurate and the correct time-zone is selected.
Please refer to pages 9 throug 11 of the audit report from Netforecast found at http://www.netforecast.com/wp-content/uploads/2017/05/NFR5125_Cox_Internet_Usage_Meter_2016_Accuracy_Audit_Report.pdf for how to perform an independent meter comparison.
This document explains that router counts can reset when the device is rebooted and that routers can fail to count new devices on the network.
