Forum Discussion

Khalifa86's avatar
Khalifa86
New Contributor
8 months ago

DATA USAGE PER DEVICE

What on earth happened to cox wifi app? For some reason after the update we are unable to track which device are using the most data. The app only tells you your total data used per day. That’s not helpful at all. After 2 years all of a sudden my data usage went up drastically and I have no idea why or which device is causing it. Every cox representative said it’s not possible and I ended up finding it a year ago. You updated the app and now I can’t find it again. Your employees need better training. This is unacceptable.

 

https://youtu.be/spj-I-8_3UQ?feature=shared

Please click on the link above and fast forward to 1min into the video. You can clearly see the data usage per device. Now that tab is gone. Why ? How  are we suppose to manage our internet? Or is this just a way for cox to strong arm you into paying for unlimited data. Wish AT&T serviced summerlin. I’d switch immediately. Below is a screenshot in case cox representatives deny it ever had the feature 

 

Bandwidth Allowance
  • LatitiaS's avatar
    LatitiaS
    3 months ago

    Hi Nessa,

    We track overall usage in relation to maintaining our network and managing traffic. We will also categorize traffic in and out of your home so that you may get a better sense of how your household uses the internet, but we do not track usage at the device level. 

    Please let me know if there is anything else we can help you with.

    Cox Support Forums Moderator

  • Nessa's avatar
    Nessa
    New Contributor II
    3 months ago

    We no longer can monitor our data usage (amount) per actual device. Now they are showing only the amount of time in totals. It definitely feels like being bullied into paying more for unlimited plans. I have a very similar issue with recent data usage HUGE spike, but no telling which device is it (?) Just posted a discussion about it. Check out my post here: DATA USAGE DOUBLED W/NEW MODEM | Cox Community

    • LatitiaS's avatar
      LatitiaS
      Moderator
      3 months ago

      Hi Nessa,

      We track overall usage in relation to maintaining our network and managing traffic. We will also categorize traffic in and out of your home so that you may get a better sense of how your household uses the internet, but we do not track usage at the device level. 

      Please let me know if there is anything else we can help you with.

      Cox Support Forums Moderator

      • Nessa's avatar
        Nessa
        New Contributor II
        3 months ago

        Don’t mark this as a solution—No solutions here. Stop lying!! You fixed nothing and provided no help whatsoever. Shame on you! 

  • ColleenD's avatar
    ColleenD
    Moderator
    8 months ago

    Hi, Khalifa86 

     

    The Pano app, when configured, will show Time Spent. Each device must be assigned to a profile. I have viewed the video you shared, but do not see Data Usage mentioned. Network Activity refers to time spent and allows customers to manage the amount of time devices can use the internet. As an example, you could limit a child's screentime by device. 

    • Dan5982's avatar
      Dan5982
      New Contributor
      8 months ago

      It's there in the video clear as day. I am having the same issue.